Introduction

We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Information We Collect

We may collect:

• Contact details (name, email, phone number, address)

• Account information (login credentials, preferences)

• Transaction details (payments, purchases, service history)

• Technical data (IP address, browser type, cookies)

• Communications (emails, messages, feedback)

How We Use Your Information

We use your personal data to:

• Provide and improve our services

• Process transactions and manage accounts

• Communicate with you about updates, offers, or support

• Comply with legal obligations

• Ensure security and prevent fraud

Legal Basis for Processing

We process personal data under the following lawful bases:

• Consent (when you agree to marketing communications)

• Contract (to deliver services you request)

• Legal obligation (to meet regulatory requirements)

• Legitimate interests (to improve services and protect our business)

Data Sharing

We do not sell your personal data. We may share it with:

• Trusted service providers (e.g., payment processors, IT support)

• Regulators or authorities when legally required

• Partners only where necessary to deliver services you are provided or purchased tickets for

Data Retention

We keep personal data only as long as necessary:

• To fulfil the purposes outlined above

• To comply with legal and accounting requirements

• To resolve disputes and enforce agreements

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data (“right to be forgotten”)

• Restrict or object to processing

• Data portability (receive your data in a usable format)

• Withdraw consent at any time (where processing is based on consent)

Information Commissioners Office - Data Controller

We are registered with the Information Commissioners Office under ???. Our Data Controller is: ???

Security

We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

Data Requests & Contact

If you have questions or wish to exercise your rights such as a Subject Access Request, please contact us