đź”’ Data Protection
đź”’ Data Protection
Introduction
We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What Information We Collect
We may collect:
Contact details (name, email, phone number, address)
Account information (login credentials, preferences)
Transaction details (payments, purchases, service history)
Technical data (IP address, browser type, cookies)
Communications (emails, messages, feedback)
How We Use Your Information
We use your personal data to:
Provide and improve our services
Process transactions and manage accounts
Communicate with you about updates, offers, or support
Comply with legal obligations
Ensure security and prevent fraud
Legal Basis for Processing
We process personal data under the following lawful bases:
Consent (when you agree to marketing communications)
Contract (to deliver services you request)
Legal obligation (to meet regulatory requirements)
Legitimate interests (to improve services and protect our business)
Data Sharing
We do not sell your personal data. We may share it with:
Trusted service providers (e.g., payment processors, IT support)
Regulators or authorities when legally required
Partners only where necessary to deliver services you are provided or purchased tickets for
Data Retention
We keep personal data only as long as necessary:
To fulfil the purposes outlined above
To comply with legal and accounting requirements
To resolve disputes and enforce agreements
Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data (“right to be forgotten”)
Restrict or object to processing
Data portability (receive your data in a usable format)
Withdraw consent at any time (where processing is based on consent)
Information Commissioners Office - Data Controller
We are registered with the Information Commissioners Office under ???. Our Data Controller is: ???
Security
We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.
Data Requests & Contact
If you have questions or wish to exercise your rights such as a Subject Access Request, please contact us